Privacy Policy for Polskie Telecommunication Solutions

Polskie Telecommunication Solutions (hereinafter referred to as "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share personal information when you use our site and our services, which include Voice over IP (VoIP) services, Network infrastructure design and implementation, Cloud-based PBX solutions, Unified Communications as a Service (UCaaS), and Telephone system installation and maintenance. We operate in the telecommunications industry, specializing in VoIP solutions, network infrastructure, cloud-based PBX systems, and unified communications.

1. Information We Collect

We collect several types of information from and about users of our site, including:

• Information You Provide to Us: We collect information that you provide directly to us, such as when you create an account, request a service, contact us with inquiries, or participate in surveys. This information may include your name, company name, postal address, and other contact details.
• Information We Collect Automatically: When you access or use our site, we automatically collect certain information, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We may use cookies, web beacons, and other tracking technologies to collect this information.
• Call Data: As a provider of VoIP and UCaaS solutions, we collect call data, including calling party number, called party number, date, time, duration, and call quality metrics. This information is used for billing, troubleshooting, and improving our services.
• Device Information: We may collect information about the devices you use to access our services, including device model, operating system, unique device identifiers, and mobile network information.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Improving Our Services: We use your information to provide, maintain, and improve our services, including troubleshooting, data analysis, testing, research, and service improvement.
• Customer Support: We use your information to respond to your inquiries, provide technical support, and resolve disputes.
• Personalization: We may use your information to personalize your experience on our site and tailor our services to your individual needs.
• Communication: We may use your information to send you service updates, promotional materials, and other communications that may be of interest to you.
• Billing and Account Management: We use your information to manage your account, process payments, and provide billing information.
• Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.
• Security: To ensure the security of our online platform.
• Monitoring and Analytics: To monitor user activity, analyze trends, and improve site performance and user experience.

3. Sharing Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in providing and improving our services, such as payment processors, data analytics providers, and customer support providers. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Business Partners: We may share your information with our business partners in connection with providing you with joint services or products.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
• Protection of Rights: We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, or other corporate transaction, your information may be transferred to the acquiring entity.

4. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Call data may be retained for a period necessary for billing and regulatory compliance.

5. Your Rights

You have certain rights regarding your personal information, including the right to:

• Access: Request access to the personal information we hold about you.
• Rectification: Request that we correct any inaccurate or incomplete personal information.
• Erasure: Request that we erase your personal information under certain circumstances.
• Restriction of Processing: Request that we restrict the processing of your personal information under certain circumstances.
• Data Portability: Request that we provide you with a copy of your personal information in a structured, commonly used, and machine-readable format.
• Object: Object to the processing of your personal information under certain circumstances.
• Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at the address provided below. We will respond to your request within a reasonable timeframe.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, firewalls, and secure socket layer (SSL) technology. However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee the absolute security of your information.

7. International Data Transfers

Your personal information may be transferred to and processed in countries outside of your country of residence. These countries may have data protection laws that are different from the laws of your country. By using our services, you consent to the transfer of your personal information to these countries. We will take appropriate measures to ensure that your personal information is protected in accordance with this Privacy Policy and applicable data protection laws.

8. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at the address provided below.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our site and update the effective date. Your continued use of our site and services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Polskie Telecommunication Solutions
12 Ulica Zielona (Green Street), Apartment 3,
Warsaw, Mazovia, 00-100
Poland